Make every customer touch-point more personal with a support team that’s trained and equipped to solve customer problems using Sharpen. Sharpen is an agent-first contact center software that guarantees at least 5-15% ROI in 60 days. Click here to learn how!
Overview
An agent-first omnichannel contact center platform built in the cloud
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.
Best-in-class contact center software
Software that truly makes life in a contact center easier
Sharpen is committed to building software that improves the lives of contact center agents. Its cloud-native platform was built from the ground up free from the anchors of legacy code. With open REST APIs, companies can use the Sharpen platform as the foundation on which to configure solutions to solve their customer service problems.
Sharpen has developed a holistic solution designed to eliminate common inefficiencies that ultimately impact the agent, their quality of life, and their ability to provide a perfect customer experience. By creating a platform that addresses the needs of both IT and the contact center, agents are more prepared and better trained to do their job. The result? Happier, more effective agents creating happy, loyal customers.
Prioritize agents
Coach and develop your agents inside their queue. Then, give them the tools and autonomy to work how they perform best, while tracking their effectiveness, efficiency, and empowerment. All in one place.
Improve experiences
Make every customer touchpoint more personal with a support team that’s equipped to solve problems. Agents have complete customer information in each interaction so they can take the right actions for better resolutions.
Hit goals together
Plan and implement workflows and interactions with a partner who shares your goals. And, as those goals grow or change, keep a hands-on partner to help you realize success, no matter what that means to you.
See Why Customers Love Sharpen
Improve your customer satisfaction by focusing on your agent experience while seeing real, guaranteed ROI.
Schedule a Consultation
Fill out the form on the right and one of CANDID’s Sharpen specialists will reach out to schedule a zero-risk consultation.
Money Back Guarantee
No fine print. No gimmicks. Sharpen guarantees 5% ROI in 60 days or you’re fully refunded.
Realize Your Goals
With CANDID and Sharpen you’ll get two hands-on partners to help you realize success, no matter what that means to you.
The CANDID Difference
If Sharpen is not the ideal solution, our team of engineers work with you to find the right fit for your team.